Policies

Privacy Policy

It is the policy of Meals on Wheels Diablo Region to respect and protect the privacy of our donors and the users of www.mowdiabloregion.org (hereinafter, the “Site”). Through this Internet Privacy Statement, we want to reassure users of the Site that we will not sell, share, or rent user information to others in a manner different than as set forth in this Internet Privacy Statement. Donor information is not sold or shared, whether donation is made online through the Site, by mail, or through other traditional forms of giving.
 

Information Collection

Meals on Wheels Diablo Region collects information from the users of the Site at several different points on the site. For example, we collect and/or request information when a user:

  • Makes a donation

  • Submits an application on the site

  • Participates in an online survey

  • Submits an e-mail

In order to fulfill the requests of Site users in the above instances, the user may be requested to provide contact and/or credit card information. If we have trouble processing an order, a request, or completing a delivery, this contact information will be used by Meals on Wheels Diablo Region to contact the user.
 

Gathering and Sharing of Information, Links to External and Co-Branded Websites

We monitor traffic patterns on the site and gather broad demographic information for aggregate use to analyze trends and administer the Site in order to improve its layout and design and to permit Site personalization to create the best user experience for Site visitors. In order to perform analysis permitting such personalization and improvement of Site design and user experience, we may employ suitable third parties with whom we share the information necessary to accomplish these objectives. These statistics include no personally identifying information.

Where appropriate, we share aggregated statistical information with our business partners. These statistics include no personally identifying information.

We use a credit card processing company to bill donors and purchasers of goods from the Site, and depending upon the goods and services being ordered and where they are being shipped, we may also use outside suppliers and/or delivery companies to assist us in fulfilling and delivering orders. We share with them the information necessary to enable such card processing, fulfillment, and delivery of goods (i.e. name, address, and as appropriate, payment information).

We may provide personal identifying and account information in special cases such as enforcement of our Terms of Site Use, or as required by law or legal process to protect and defend the rights and safety of our Site and its users. This includes exchanging information with other companies for purposes of fraud and credit risk reduction.

Our Site also contains links to external Internet sites, which may be operated by an external party and they may have privacy practices that differ from those here at www.mowdiabloregion.org. When you click on links that take you to such external sites, you will be subject to their privacy policies, and we encourage you to become familiar with that party’s privacy policies as these may differ from those utilized on our Site. Please note that this privacy statement applies solely to information collected by Meals on Wheels Diablo Region on our Site and, while we strongly support the protection of privacy on the Internet, we cannot be responsible for the privacy practices of other websites, uses of the information collected by other websites, or the content of other websites.
 

Consent

By using our Site, the user agrees to the terms and conditions set forth in this Internet Privacy Statement and the Site Terms of Use, INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS which are an integral part hereof and the user consents to the collection and use of this information by Meals on Wheels Diablo Region as disclosed in this Internet Privacy Statement. We may revise this Internet Privacy Statement or the Site Terms of Use at any time by updating these postings. By using this Site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this page and the Site Terms of Use page to determine the then current policies applicable to users of the Site.
 

Security Information

Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, that information is protected both online and off-line.

We take credit card information security seriously and use a variety of technical solutions to make donations and purchases safe at our Site. Furthermore, your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software.

While we use SSL encryption to protect sensitive information online, we also protect user information offline. All of the information of our Site’s users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.

If you have any questions about the security at our Site, you can send an e-mail to info@mowdr.org.
 

Cookies

You may have heard the term “cookies”. Cookies are routinely used by most, if not all, E-commerce merchants, including Meals on Wheels Diablo Regions. A cookie is a piece of data stored on a user’s hard drive through the web browser program containing information about the user which enables us to track and personalize the site to enhance your experience. For instance, by setting a cookie on our Site, we can provide you with storage of personal preferences between visits. However, if a user rejects the cookie, they may still use our Site although we will be unable to provide our users with the personalized experience we can offer using the cookie data. If you have any questions about our use of cookies, please contact us at info@mowdiabloregion.org.
 

Surveys & Contests

From time-to-time we may request information from the users of the Site via surveys or contests. Participation in these surveys or contests is completely voluntary, and the users of the Site have a choice whether or not to disclose this information. Information requested may include contact information (such as your name and shipping address), and demographic information (such as zip code, age level, etc.). We use such information to notify contest winners, award prizes, and for analyzing the Site traffic to improve the user’s experience on the site.
 

Children’s On-line Privacy

Meals on Wheels Diablo Region recognizes the particular importance of protecting the privacy of children. Consistent with the Children’s Online Privacy Protection Act (COPPA), we will not knowingly collect any personally identifiable information from children under the age of 13. When a user makes a donation or purchase on www.mowdiabloregion.org, the user is representing to us that they are an adult. If a child has provided www.mowdiabloregion.org with personally identifiable information, we ask that a parent or guardian call 925-937-8311 and we will delete the information pertaining to the child from our records.
 

Special Offers, Account Updates and Opting Out

Meals on Wheels Diablo Region occasionally sends emails to our donors, volunteers, and other individuals who have expressed an interest in Meals on Wheels and have provided us with their email address. We may communicate with the users of the Site via e-mail, telephone, mail, or fax in order to provide requested services, content, product information, notification of special offers, or in regard to customer service issues relating to an account. The users of the Site are always given the opportunity to ‘opt-out’ of having their online information used for purposes not directly related to the Site at the point at which we ask for the information or when they receive an online requested promotional communication.

For example, our e-mail messages have an “unsubscribe” feature for users of the Site that don’t want to be notified about special offers in the future. Users can simply “Reply” back to the e-mail message and type “unsubscribe” in the subject field. Upon receipt of the reply, we will remove that e-mail address from our e-mail list. If a user has more than one e-mail address, he or she should include the other addresses as well to ensure proper updating of their account information.

Users of the Site can always update the personally identifying information that they have provided to Meals on Wheels Diablo Region simply by e-mailing us at info@mowdr.org.
 

Terms Of Service

Welcome to the Meals on Wheels Diablo Region Internet Site (“Site”) on the World Wide Web. Please review these Site terms of use which govern your use of our Site. By accessing, browsing, or using this Site, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms then please do not use this Site.

Meals on Wheels Diablo Region controls and operates this Site from its offices within the United States. Claims relating to, including the use of, this Site and the materials contained herein are governed by the laws of the United States and the State of California. If you do not agree, please do not use this Site. If you choose to access this Site from another location, you do so on your own initiative and are responsible for compliance with applicable local laws.
 

SITE CONTENTS, OWNERSHIP, AND USE RESTRICTIONS

The information contained in this Site including all images, illustrations, designs, photographs, video clips, writings and other materials that appear herein are copyrights, trademarks, trade dress or other intellectual property owned, controlled, or licensed (all of which, collectively, are herein referred to as the “Contents”) by Meals on Wheels Diablo Region or are the property of their respective owners. The name Meals on Wheels Diablo Region and logos are registered marks of Meals on Wheels Diablo Region.

None of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of Meals on Wheels Diablo Region or the applicable copyright owner.

Please note that the permission granted herein terminates automatically if you breach any of these Site terms or conditions. Any other use of the Contents on this Site including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of Meals on Wheels Diablo Region, is strictly prohibited.
 

DISCLAIMER OF WARRANTY

Meals on Wheels Diablo Region is providing this site and its contents on an “as is” basis and makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a particular purpose, and non-infringement. Although Meals on Wheels Diablo Region believes the content to be accurate, complete, and current, Meals on Wheels Diablo Region does not represent or warrant that the information accessible on this site is accurate, complete, or current.
 

DISCLAIMER OF LIABILITY

In no event shall Meals on Wheels Diablo Region be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to, loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site.
 

USER COMMENTS, FEEDBACK, AND OTHER INFORMATION SUBMISSIONS PROVIDED BY YOU

You agree that any material, information, and ideas that you transmit to this Site or otherwise provide to Meals on Wheels Diablo Region (“Transmissions”) shall be and remain Meals on Wheels Diablo Region property.

All Transmissions will be treated as non-confidential and non-proprietary and Meals on Wheels Diablo Region shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the Transmissions to others without limitation. Additionally, Meals on Wheels Diablo Region shall be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose whatsoever including, but not limited to, developing, manufacturing, or marketing products and services incorporating such information. You further agree that Meals on Wheels Diablo Region may use information about your demographics and use of this Site in any manner that does not reveal your identity.

In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make.
 

TERMS OF USE REVISIONS

Meals on Wheels Diablo Region may revise these terms of use by updating this posting. You agree that in the event any portion of these Site terms of use are found to be unenforceable, the remainder of these Site terms and conditions shall remain in full force and effect. By using this Site you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.